Diagnose Problems

This applies to: Visual Data Discovery

Symphony provides a "one-click" diagnostics bundle for the Symphony platform as part of the Symphony Service Monitor.

The diagnostics bundle is primarily useful as an easy way to send Symphony the information needed to help you debug a problem. The bundle is a zip file containing all the current log files from all Symphony's microservices. If distributed tracing is enabled and properly configured, the diagnostics bundle may also contain a JSON trace file with the trace ID you specify.

An example of the uncompressed contents of the diagnostic bundle might look like this:

Prerequisites

Before you can download the diagnostics bundle, the following conditions must be met:

• Symphony and its microservices must be version 3.5 or later.

• All microservices must have service discovery enabled.

• The Symphony Service Monitor must be manually installed, configured and started. See Install and Configure the Symphony Service Monitor.

After the Service Monitor is installed, you can download the diagnostics bundle. See Download the Diagnostics Bundle.