Address Symphony Microservice Shown as Not Running

This applies to: Visual Data Discovery

Symptom

In the Symphony server, running the sudo service zoomdata status command shows Symphony as not running even though Symphony is clearly running and accessible via the browser. No noticeable error is seen in the Symphony log files and no other major issue is seen with the actual execution of Symphony.

Possible Causes and Solutions

This issue may be occurring because your Symphony pid file is in the /tmp folder of your Symphony server. By default, the Symphony pid file is stored in this directory per the /etc/init.d/zoomdata file. If this is the case, there are many reasons why the pid file could be missing from this directory, and would require further investigation from your Linux or Ops engineers. Please check the size of this temp directory as if it is quite small, it can easily fill up depending on the size and usage of the server. Furthermore, some users may have set-up a cron job (or manually) to periodically clean this /tmp directory.

As a workaround, the location of the Symphony pid file can be changed to not use the /tmp folder. This can be done by modifying the /etc/init.d/zoomdata file directly. Look for the following line in this file:

We suggest either using the Symphony directory or some other directory where the Symphonys user has write access that does not risk being cleaned out by something like a cron or manual job.